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Virus Detected "SCAM"


STOP - BREATH - DON'T PANIC


This is a Scam, the "Virus Detected" scam is a deceptive tactic employed by cybercriminals to instill panic in users and coerce them into taking actions detrimental to their device's security. These scams often manifest as pop-up messages claiming to have detected a virus or malware on the user's computer, accompanied by urgent instructions to call a provided number or download a suggested program to fix the issue. However, these warnings are usually entirely fabricated, designed to trick users into divulging personal information, granting remote access to their devices, or paying for unnecessary and potentially harmful services.


This can happen when you visit a site that is infected with Malware or a web-based Virus.


If you encounter a "Virus Detected" pop-up, it's crucial to remain calm and not engage with the message or its accompanying instructions. Instead, close the pop-up immediately by using the task manager or force-quitting the browser if necessary. Next, perform a thorough scan of your system using reputable antivirus software to ensure there are no genuine threats present. Remember to never provide personal or financial information to unsolicited pop-ups or calls, and always exercise caution when prompted to download or install software from unfamiliar sources.


What to do:

  1. Before you close the browser, perform the following:

    1. In your web browser go to "Settings"

    2. In Settings (DELETE) Browser History & Cookies

    3. In Settings (Reset Settings)

      1. NOTE - This will not delete your favorites or personal info

  2. Close Browser

  3. Run Antivirus Software and do a Deep Scam for both Virus & Malware

  4. Reboot OS

  5. If the pop-up Scam comes back, you may need to consult your antivirus software distributor and or reset you OS to a previous save point.


By staying vigilant and informed, you can effectively protect yourself against these malicious tactics and safeguard your digital security.


Cybercrime Victim Services, we are here to help: Have you signed our petition yet? Sign our petition and see that Cybercrime Victim Services is accessable to Canadians affected by cybercrime.

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